Refund policy

Return and Refund Policy

At 444 studios ApS, we want you to be completely satisfied with your purchase. Below you will find all details about our return and withdrawal policy, as well as our special size guarantee.

Right of withdrawal

* 14 days full return right from the date of receipt.

* If multiple products are delivered in installments, the deadline starts when the last item is received.

* The customer pays the return shipping costs (however, when using our Size Guarantee, we cover the return shipping for unopened items on Danish orders, while international customers must cover return shipping to our warehouse themselves—see terms below).

* Withdrawal must be notified within 14 days via email to info@444studios.com.

* Use the enclosed return form when returning.

Items without the right of withdrawal

The following items are excluded from the right of withdrawal:

* Custom-made items or items with personal customization.

* Sealed items where the seal has been broken (due to health protection or hygiene reasons).

* CE-marked medical products if the seal has been broken. (Note: If you have broken the seal on our absorbent underwear due to an incorrect fit on your first purchase, you are instead covered by our voluntary Size Guarantee below.)

* Items that are inseparably mixed with others.

* Digital products delivered without a physical medium, if delivery has begun with your consent.

* Newspapers and magazines (except subscriptions).

* Items purchased at auctions.

* Items that deteriorate quickly.

Return

* Returns must be made without undue delay and no later than 14 days after notification of withdrawal.

* The customer bears the risk for the item until we have received it.

* The item must be packed securely, and a copy of the order confirmation as well as the return form must be included.

* Packages sent cash on delivery will not be accepted.

[Download return form]

Condition of the item upon return

* The customer is only liable for any reduction in the item's value caused by handling other than what is necessary to determine the nature and function of the item.

* You may try the item in the same way as you would in a physical store. For our absorbent underwear, this means they must be tried on over your own clean underwear.

* If the item has been used beyond this, or if the hygienic seal on the medical device is broken, the item is considered taken into use, and a refund of the purchase price under the standard right of withdrawal is excluded (unless the Size Guarantee below applies).

Refund

* Payment will be refunded no later than 14 days after we have received notification of your return.

* Any depreciation in value will be deducted from the purchase amount.

* Refunds will be made using the same payment method used for the purchase, unless otherwise agreed.

* We can withhold payment until the item is received or until valid documentation of the return is provided.

Special Size Guarantee (Exchange Service)

Since our absorbent underwear is classified as medical hygiene products, they may not be returned to our warehouse for health reasons if the packaging has been opened. To ensure you feel 100% secure, we offer a voluntary Size Guarantee on the following terms:

* Your very first order only: The guarantee applies exclusively to your first purchase of the specific model from us, allowing you to find your correct size in our range.

* Only one opened pair: If you purchased a multi-pack (e.g., 3 pairs), you may only open and try on the first pair. The remaining pairs in the order must remain 100% unopened in their original packaging. The guarantee is voided for the entire order if you break the seal on more than one pair.

* Keep the opened pair: You do not need to send the opened pair back to us. If the size is incorrect, you simply keep the opened pair, and we will send you a new size completely free of charge.

* Return shipping for unopened pairs: If you have unopened pairs in your order that need to be exchanged, these must be returned to our warehouse. For orders delivered to a Danish address, we will send you a free return label via email. For international orders (e.g., to Sweden, Germany, Canada, USA, France, etc.), you must cover the return shipping costs to send the unopened items back to our warehouse in Denmark yourself. As soon as we register your return package, we will ship the new sizes to you free of shipping charges.

* Pure exchange – no refunds: The Size Guarantee is strictly an exchange service for size adjustment. You cannot use the guarantee to get your money back (a refund) once the packaging has been opened. If you want a refund, all items must be returned to our warehouse in 100% unopened and unbroken original packaging according to the standard rules for the right of withdrawal (where you cover the return shipping costs yourself).

* Time limit and condition: The guarantee must be claimed no later than 30 days after receipt by contacting customer service at info@444studios.com. The underwear must be tried on before washing and over your own clean underwear. The guarantee is void if the product has been washed, actually taken into use (exposed to urine/liquids), or shows signs of wear.

* Note on your rights: The statutory rights of the consumer (specifically the statutory right of withdrawal for unopened items and statutory warranty rights) are not restricted by this voluntary commercial guarantee and exist independently of it.

Note: The 14-day right of withdrawal as well as the Size Guarantee apply only to private consumers. For business customers (B2B/B2G), the purchase is generally binding. See Section 13 of our Terms of Service for details regarding business purchases and medical devices.